Warranty Administrator 
 
Hoekstra Companies in Grand Rapids is seeking a qualified individual to handle all warranty administrative duties. The Warranty Administrator should be highly organized, exhibit technical aptitude and the ability to communicate well with manufactures, vendors, customers and shop personnel to process warranty claims in a timely manner. Position is full-time with health insurance and 401K.
 
Position Duties:
 
  • Working with Service Department for scheduling all applicable warranty repairs
  • Responsible for obtaining pre-approvals for all warranty claims with various manufacturers
  • Responsible for processing and collection of all warranty claims with various vehicle manufacturers
  • Maintaining repair procedure documentation; all parts match the story and processing claim per manufacturers' guidelines
  • Responsible for initiating the warranty repair work orders, documenting the customer complaint and detailing when the complaint occurs for the technician to diagnose properly
  • Responsible for obtaining factory approvals, contacting vendors and customers with recalls and warranty procedures and warranty guidelines. Also, informing customer of costs associated with warranty repairs and estimated length of time to repair
  • Communicate with Service Department on all aspects of warranty department work flow, customer, and manufacturer issues
 
Position Requirements:
  • Minimum 1 year customer service experience, automotive warranty and/or related field is required
  • Knowledge of the automotive/transportation industry and operation of the service and parts departments department a plus
  • Some mechanical/technical understanding of medium duty vehicles such as buses and vans desired but not necessary
  • Team oriented with a desire to learn
  • Proven customer service expertise
  • Outstanding communication and organizational skills
  • Some ability to read and interpret technical applications such as diagrams and schematics
  • HS Diploma or equivalent

Qualified candidates should email resumes to amckeown@hoekstrainc.com